North American manufacturers have really focused on product, launching a wide variety of new and exciting model offerings, ... In read more

North American manufacturers have really focused on product, launching a wide variety of new and exciting model offerings, ... In the end the consumer wins, in terms of choice, product quality and affordability.

I'm supposed to do something from 5 to 6 p.m.. We'll see what happens.

I'm supposed to do something from 5 to 6 p.m.. We'll see what happens.

There is no rule without revolts and conspiracies, even as there is no property without work and worry.

There is no rule without revolts and conspiracies, even as there is no property without work and worry.

It's a very small operation, there are five of us traveling, and I like working with different audiences, seeing how read more

It's a very small operation, there are five of us traveling, and I like working with different audiences, seeing how different it is from one night to the next.

I feel more at home and more confident with those guys here.

I feel more at home and more confident with those guys here.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I think there's been an Angela Merkel -factor, as well as something more subtle happening.

I think there's been an Angela Merkel -factor, as well as something more subtle happening.

I got in there and I could not talk. I literally couldn't speak, just nightmare-froze.

I got in there and I could not talk. I literally couldn't speak, just nightmare-froze.

We've got an agreement with Delphi that is satisfactory. We've been trying to find a soft landing for these individuals.

We've got an agreement with Delphi that is satisfactory. We've been trying to find a soft landing for these individuals.