Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only read more

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.

Most business lines continue to exhibit strong sales during the quarter, including sales of consumer loans, deposits and credit cards,

Most business lines continue to exhibit strong sales during the quarter, including sales of consumer loans, deposits and credit cards,

I am really looking forward to returning to Dubai as always. The audiences are always receptive to my music and read more

I am really looking forward to returning to Dubai as always. The audiences are always receptive to my music and Dubai as a city never ceases to amaze me ... it is constantly changing.

Even if we don't win another game, we beat Superman tonight. When they bring him in, everybody knows the game read more

Even if we don't win another game, we beat Superman tonight. When they bring him in, everybody knows the game is over.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

They've got a lot of guys who can hit the home run so we've got to be ready. And we've read more

They've got a lot of guys who can hit the home run so we've got to be ready. And we've got to tackle Lamont Jordan. He's a big running back, a bruiser with a lot of speed.

I'm personally not against billboards, but I am worried about the looks within the city limits. I see billboards as read more

I'm personally not against billboards, but I am worried about the looks within the city limits. I see billboards as more of a process of, as you're coming into town, wanting people to stop and service our businesses, buy their gas and stuff like that. Once you come into town and get into high density growth and mini-stores it becomes more of a distraction and a nuisance.

It's the state and local distribution plans that will define victory.

It's the state and local distribution plans that will define victory.

I believe that the addition of the 12th regular-season game would make any playoff even more difficult. I find little read more

I believe that the addition of the 12th regular-season game would make any playoff even more difficult. I find little support for a playoff among presidents of major universities, and I believe some voted for the 12th game in lieu of that.