Going out and doing focus groups to find out that your customer wants blue buttons on the screen instead of read more

Going out and doing focus groups to find out that your customer wants blue buttons on the screen instead of red buttons is useful. But it's much more useful to have your customers creating those buttons beside you.

The school of hard knocks is an accelerated curriculum

The school of hard knocks is an accelerated curriculum

[Appearing on CNN's] Reliable Sources, ... I tried to get a deal a year ago. I spoke to Mr. Fitzgerald, read more

[Appearing on CNN's] Reliable Sources, ... I tried to get a deal a year ago. I spoke to Mr. Fitzgerald, the prosecutor, and he did not agree at that time to something that he later did agree to, which was to limit the scope of the questions he would ask, so as to assure that the only source he would effectively be asking about was Mr. Libby.

It's not important to how the band functions or to what we do. That's just many people's opinions on what read more

It's not important to how the band functions or to what we do. That's just many people's opinions on what they see. A lot of people project stuff on you, but that's okay.

We're overwhelmed with the orders and requests but it just seemed to be the thing to do. And it worked read more

We're overwhelmed with the orders and requests but it just seemed to be the thing to do. And it worked out and fell in place.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

The purpose of it is to be a community building event.

The purpose of it is to be a community building event.

But, you know, Cronaca isn't more innovative than what comes after.

But, you know, Cronaca isn't more innovative than what comes after.

Every now and then say, 'What the f***.' 'What the f*** gives you freedom. Freedom brings opportunity. Opportunity makes your read more

Every now and then say, 'What the f***.' 'What the f*** gives you freedom. Freedom brings opportunity. Opportunity makes your future.