Ultimately, they're all in the same position.

Ultimately, they're all in the same position.

I am more spontaneous than my character...

I am more spontaneous than my character...

We had so much press, and then they get bored... I think we've done well to keep going.

We had so much press, and then they get bored... I think we've done well to keep going.

I'm really proud of what we've done ? and I say we because it's been the coaches and the community.

I'm really proud of what we've done ? and I say we because it's been the coaches and the community.

I think it's between Duquesne and Kansas State, but I know Pitt loves the kid a lot. He'll probably make read more

I think it's between Duquesne and Kansas State, but I know Pitt loves the kid a lot. He'll probably make a decision in a week or so.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Public opinion is no more than this: what people think that other people think.

Public opinion is no more than this: what people think that other people think.

IBM's unwavering focus -- from one end of our organization to the other -- is on delivering open, on demand read more

IBM's unwavering focus -- from one end of our organization to the other -- is on delivering open, on demand solutions and services that are channel-ready, as well as offering partner programs that truly stimulate an ecosystem of growth, collaboration and innovation. We are dedicated to being the IT industry's partner of choice and we are honored that the Business Partner community selected IBM as the company they most want to partner with.

[Ms. Andersen, who couldn't afford to live on campus, remembered meeting other commuters at their cars at the moment members read more

[Ms. Andersen, who couldn't afford to live on campus, remembered meeting other commuters at their cars at the moment members of the Alameda County Police force stormed up the avenue toward them. The National Guard closed in from the other direction, and overhead, a helicopter [hovered over] the assembled group.] I thought, 'How did we come to this?' ... I witnessed what I thought was the hypocrisy of some of those protests.