There's a general sense I think at least in the British Foreign Office and the British military that the U.S. read more

There's a general sense I think at least in the British Foreign Office and the British military that the U.S. tactics have been too heavy-handed and may be responsible for some of what we're seeing.

The higher up you go, the more mistakes you are allowed. Right at the top, if you make enough of read more

The higher up you go, the more mistakes you are allowed. Right at the top, if you make enough of them, it's considered to be your style.

A cul-de-sac to which ideas are lured and then quietly strangled.

A cul-de-sac to which ideas are lured and then quietly strangled.

The reason we did this was to make sure he would be taken care of, no matter what happened to read more

The reason we did this was to make sure he would be taken care of, no matter what happened to us.

I'm proud of the girls fighting back and keeping with it. It was neat to see that they fought and read more

I'm proud of the girls fighting back and keeping with it. It was neat to see that they fought and came back. We could've folded up shop after that goal in the first minute.

Once you get into a rhythm it doesn't matter what heat you're bowling in - you just keep going.

Once you get into a rhythm it doesn't matter what heat you're bowling in - you just keep going.

I've reached a point in life where it's no longer necessary to try to impress. If they like me the read more

I've reached a point in life where it's no longer necessary to try to impress. If they like me the way I am, that's good. If they don't, that's too bad.

But I never had that commercial opportunity to be played on the radio, so how could I be popular?

But I never had that commercial opportunity to be played on the radio, so how could I be popular?

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.