For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

This will effectively be a godsend for small business owners particularly our constituents. They have repeatedly pleaded, prayed and demanded read more

This will effectively be a godsend for small business owners particularly our constituents. They have repeatedly pleaded, prayed and demanded a product that is affordable and answers the need for healthcare.

We kept the game plan simple. We told them to come out and play like this was an elimination game read more

We kept the game plan simple. We told them to come out and play like this was an elimination game because we have one on Tuesday.

The child is learning academic skills while helping others.

The child is learning academic skills while helping others.

We faced one of the best pitchers in the country today, a tremendous competitor and a class act, and he read more

We faced one of the best pitchers in the country today, a tremendous competitor and a class act, and he was magnificent. It was a great college baseball game. We made it interesting in the ninth, but we were just too far in the hole at that point.

I don't think this is good for the stock tomorrow morning. It might be perceived as another piece of bad read more

I don't think this is good for the stock tomorrow morning. It might be perceived as another piece of bad news. But it's not a big issue.

I got it going a little bit toward the backside of the back nine and then on the front I read more

I got it going a little bit toward the backside of the back nine and then on the front I hit it pretty good and made most of the putts that are looked at. It was a good putting day basically.

The current earnings and the forward-looking guidance, in general, have not met expectations among a lot of companies.

The current earnings and the forward-looking guidance, in general, have not met expectations among a lot of companies.

We recognize the duty of governments to combat crime, but this is a knee-jerk response -- it shows that China's read more

We recognize the duty of governments to combat crime, but this is a knee-jerk response -- it shows that China's 'Strike Hard' crime campaign mentality is still prevalent, at least in some parts of the country. There is no evidence that the death penalty deters crime more effectively than other punishments.