For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

There have been a couple times when it was a Monday morning quarterback-type thing. Things where I wish I had read more

There have been a couple times when it was a Monday morning quarterback-type thing. Things where I wish I had rested a little more or could have been more aggressive in a meet. It's not anything major, just little things here and there.

They're out of their minds. Who do they think they are? This is totally inappropriate. What they've done highlights the read more

They're out of their minds. Who do they think they are? This is totally inappropriate. What they've done highlights the fact they're an organization that has absolutely no credibility.

I can't characterize the recess, but a recess in collective bargaining is not rare and is often called for various read more

I can't characterize the recess, but a recess in collective bargaining is not rare and is often called for various reasons.

With our business solution in place we are far ahead of any alliance competitor.

With our business solution in place we are far ahead of any alliance competitor.

Willie is a veteran player who upgrades the depth of our defensive corps. He plays a solid defensive game and read more

Willie is a veteran player who upgrades the depth of our defensive corps. He plays a solid defensive game and will be a good fit for our hockey club as we prepare for the 2006 playoffs and a chance to compete for the Stanley Cup.

When John finishes his current suspension, if he is serious about becoming a referee, it might give him a greater read more

When John finishes his current suspension, if he is serious about becoming a referee, it might give him a greater appreciation of the difficulties that go with the job.

I'm happy when I'm juggling, but I feel like I've gone from, like, 3 balls to 10 -- bowling balls. read more

I'm happy when I'm juggling, but I feel like I've gone from, like, 3 balls to 10 -- bowling balls. But, that's a good problem. I don't really have a complaint about that.

I believe God has a plan. God has a direction for me. He may put me on a few detours, read more

I believe God has a plan. God has a direction for me. He may put me on a few detours, but the path with ultimately reveal itself. My job is to be a decent human being no matter how rocky the road gets.