My dad actually looked at the wrong list in the paper and we just figured I didn't get it. Then, read more

My dad actually looked at the wrong list in the paper and we just figured I didn't get it. Then, 10 minutes later he saw the right list and came and told me. It's an honor. I felt like if I had a good season I might get it.

We are going to continue to work and focus on defense. We aren't being given much respect as a team read more

We are going to continue to work and focus on defense. We aren't being given much respect as a team to go out and make a run at this, so we are anxious to prove that we are a force to be reckoned with.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

One of those guys will step up and do a nice job in there. But the maturity and being in read more

One of those guys will step up and do a nice job in there. But the maturity and being in a game situation definitely goes to Eric.

No one's ever going to shag you if you cry all the time.

No one's ever going to shag you if you cry all the time.

You cannot combine being a movie star with not being a movie star

You cannot combine being a movie star with not being a movie star

Our survey this year has definitely found improved profit levels emerging sooner rather than later, and this is very encouraging.

Our survey this year has definitely found improved profit levels emerging sooner rather than later, and this is very encouraging.

I would rather die a meaningful death than to live a meaningless life.

I would rather die a meaningful death than to live a meaningless life.

If you are serious about your goals, drop the conditions. Go directly to your goal. Be your goal! Conditions often read more

If you are serious about your goals, drop the conditions. Go directly to your goal. Be your goal! Conditions often disguise strategies for escaping accountability. Why not just take charge and create the experience you are looking for?