The point is that when they talk about quality of health care, patients mean something entirely different than experts do. read more

The point is that when they talk about quality of health care, patients mean something entirely different than experts do. They're not talking about numbers or outcomes but about their own human experience, which is a combination of cost, paperwork and what I'll call the hassle factor, the impersonal nature of the care.

Houghton was the last 'independent' educational publisher left. To get into the school market, Houghton was the last one.

Houghton was the last 'independent' educational publisher left. To get into the school market, Houghton was the last one.

Ï feel very proud because we worked so hard to create it - and proud for France because everything is read more

Ï feel very proud because we worked so hard to create it - and proud for France because everything is made here.

I have to keep learning as I go, here. The last week has really made me stronger and I've learned read more

I have to keep learning as I go, here. The last week has really made me stronger and I've learned from it.

The superstition was that disability of any sort was the mark of the devil. The phrases are in languages throughout read more

The superstition was that disability of any sort was the mark of the devil. The phrases are in languages throughout Europe: the devil's hoof, the devil's horn mark. It reaches back to early Christianity and the middle ages. Where a child was born out of wedlock, the church cooked up the impression that you'd done something sinful, and something dreadful would result. You will still find, particularly in Greece, people doing a little sign when they see a very badly disabled child – it needs warding off.

She unbent her mind afterwards - over a book.

She unbent her mind afterwards - over a book.

In the immediate postwar years, the whole of Europe was in a recession. So first of all, it helped us read more

In the immediate postwar years, the whole of Europe was in a recession. So first of all, it helped us step out of a recession; it gave a certain amount of speed to the economy. But that was the first step.

We've had a fantastic run. The fundamentals are improving, but maybe not at the right level for the valuations we're read more

We've had a fantastic run. The fundamentals are improving, but maybe not at the right level for the valuations we're seeing.

Shows like 'CSI' are teaching people that without forensic evidence, you can't convict anybody.

Shows like 'CSI' are teaching people that without forensic evidence, you can't convict anybody.