This was totally unprecedented - a live interchange with no questions given in advance.

This was totally unprecedented - a live interchange with no questions given in advance.

In prior years, saddled with heavy incentives and a sagging economy, industry executives pushed profitability out as far as they read more

In prior years, saddled with heavy incentives and a sagging economy, industry executives pushed profitability out as far as they could. Our survey this year has definitely found improved profit levels emerging sooner rather than later, and this is very encouraging.

Pittsburgh will have a world-class facility to help celebrate the achievements of African-Americans, educate visitors on the contributions of African-Americans read more

Pittsburgh will have a world-class facility to help celebrate the achievements of African-Americans, educate visitors on the contributions of African-Americans to the arts, culture, business and industry. The project will be a showcase for Southwestern Pennsylvania, and a tourist attraction.

For five years I worked at the [Commerce Department] and did econometric modeling, and you could never get these numbers read more

For five years I worked at the [Commerce Department] and did econometric modeling, and you could never get these numbers to load into consumption numbers. They're not leading indicators or coincident indicators. They don't tell you a lot.

I've directed traditional operas and it's been wonderful. But despite all the work they require, operettas are just plain fun.

I've directed traditional operas and it's been wonderful. But despite all the work they require, operettas are just plain fun.

We're well away from that.

We're well away from that.

To say we did well is an understatement. We really dominated the tournament. The champions we had ? not just read more

To say we did well is an understatement. We really dominated the tournament. The champions we had ? not just from Mount Sinai ? I think are going to represent Division II at the tournament in a very positive fashion. We have some very tough kids and I think we're going to do well in the states.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

A lot of guys get upset in that situation, ... but he was able to shrug it off. With a read more

A lot of guys get upset in that situation, ... but he was able to shrug it off. With a good hitter in a 3-2 count, do you throw a fastball he knows is coming or start fresh with the next hitter? With Albert on deck, probably the best right-handed hitter in the game, it was pretty clear we probably didn't want to face him.