You do not lead by hitting people over the head-- that's assault, not leadership.

You do not lead by hitting people over the head-- that's assault, not leadership.

Quality means doing it right when no one is looking.

Quality means doing it right when no one is looking.

Language, as symbol, determines much of the nature and quality of our experience.

Language, as symbol, determines much of the nature and quality of our experience.

Quality has to be caused, not controlled.

Quality has to be caused, not controlled.

The happiness of your life depends upon the quality of your thoughts: therefore, guard accordingly, and take care that you read more

The happiness of your life depends upon the quality of your thoughts: therefore, guard accordingly, and take care that you entertain no notions unsuitable to virtue and reasonable nature.

The chief ingredients in the composition of those qualities that gain esteem and praise, are good nature, truth, good sense, read more

The chief ingredients in the composition of those qualities that gain esteem and praise, are good nature, truth, good sense, and good breeding

Whether a man is burdened by power or enjoys power; whether he is trapped by responsibility or made free by read more

Whether a man is burdened by power or enjoys power; whether he is trapped by responsibility or made free by it; whether he is moved by other people and outer forces or moves them -- this is of the essence of leadership.

The leader can never close the gap between himself and the group. If he does, he is no longer what read more

The leader can never close the gap between himself and the group. If he does, he is no longer what he must be. He must walk a tightrope between the consent he must win and the control he must exert.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.