The boss must first distinguish between action information and status information. He must discipline himself not to act on problems read more

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.

If you don't care, your customer never will.

If you don't care, your customer never will.

What matters is not the allocation of portions out of a fund presented to man by nature. The problem is read more

What matters is not the allocation of portions out of a fund presented to man by nature. The problem is rather to further those social institutions which enable people to continue and to enlarge the production of all those things which they need.

It's not your salary that makes you rich, it's your spending habits.

It's not your salary that makes you rich, it's your spending habits.

The standard of living has risen along with the size of the world's population since the beginning of recorded time. read more

The standard of living has risen along with the size of the world's population since the beginning of recorded time. There is no convincing economic reason why these trends toward a better life should not continue indefinitely.

Each man is the smith of his own fortune.

Each man is the smith of his own fortune.

It takes all the fun out of a bracelet if you have to buy it yourself.

It takes all the fun out of a bracelet if you have to buy it yourself.

Money never starts an idea; it is the idea that starts the money.

Money never starts an idea; it is the idea that starts the money.

We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the read more

We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the second used machines to extend the human nervous system (radio, television, telephones); the third is now utilizing machines which extend the human mind-computers. About half of all service workers (43 percent of the labor force by 2000) will be involved in collecting, analyzing, synthesizing, structuring, storing, or retrieving information... By 1995, 80 percent of all management will be "knowledge workers.".