As a manager the important thing is not what happens when you are there, but what happens when you are read more

As a manager the important thing is not what happens when you are there, but what happens when you are not there.

The trouble with being poor is that it takes up all your time.

The trouble with being poor is that it takes up all your time.

Stressing output is the key to improving productivity, while looking to increase activity can result in just the opposite.

Stressing output is the key to improving productivity, while looking to increase activity can result in just the opposite.

We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the read more

We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the second used machines to extend the human nervous system (radio, television, telephones); the third is now utilizing machines which extend the human mind-computers. About half of all service workers (43 percent of the labor force by 2000) will be involved in collecting, analyzing, synthesizing, structuring, storing, or retrieving information... By 1995, 80 percent of all management will be "knowledge workers.".

Show me the business man or institution not guided by sentiment and service; by the idea that "he profits most read more

Show me the business man or institution not guided by sentiment and service; by the idea that "he profits most who serves best" and I will show you a man or an outfit that is dead or dying.

Capital can do nothing without brains to direct it.

Capital can do nothing without brains to direct it.

Hire the best. Pay them fairly. Communicate frequently. Provide challenges and rewards. Believe in them. Get out of their way read more

Hire the best. Pay them fairly. Communicate frequently. Provide challenges and rewards. Believe in them. Get out of their way and they'll knock your socks off.

I don't want to do business with those who don't make a profit, because they can't give the best service.

I don't want to do business with those who don't make a profit, because they can't give the best service.

I figure you have the same chance of winning the lottery whether you play or not.

I figure you have the same chance of winning the lottery whether you play or not.