For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

They either hit it hard, or they didn't hit it hard and it still found a hole.

They either hit it hard, or they didn't hit it hard and it still found a hole.

The suggestion of establishing this society is profitable for the citizens because it keeps them a way from the greedy read more

The suggestion of establishing this society is profitable for the citizens because it keeps them a way from the greedy merchants in the local markets.

I had hired coach Frank Nails that season and he asked me to speak at the pep rally. I am read more

I had hired coach Frank Nails that season and he asked me to speak at the pep rally. I am -- and was then -- 5-foot-3, 138 pounds, and I stood next to 6-foot-6, 240-pound linemen and scolded them, telling them if they hit a little harder we might win a few games.

Power is poison. It's effect on Presidents had always been tragic.

Power is poison. It's effect on Presidents had always been tragic.

We are innocent people ... Those criminals and terrorists came and did this to us,

We are innocent people ... Those criminals and terrorists came and did this to us,

I think if I was in the position of the Czech coach, I would do the same,

I think if I was in the position of the Czech coach, I would do the same,

I'm really optimistic. We know we have a good, solid package. It will hopefully be easier for us compared to read more

I'm really optimistic. We know we have a good, solid package. It will hopefully be easier for us compared to other teams because we've already won the race, so we know basically how to do it. However, there's a new challenge, a new year, a lot more drivers and a lot more teams.

We had to take a really hard look at transit -- something that's not mandated, but optional.

We had to take a really hard look at transit -- something that's not mandated, but optional.