It was beautiful here, and the people were so nice. Even the food was more like home, with the rice read more

It was beautiful here, and the people were so nice. Even the food was more like home, with the rice and the sushi.

[Yet many people have found the book difficult to understand.] We're hearing from a lot of people who can't get read more

[Yet many people have found the book difficult to understand.] We're hearing from a lot of people who can't get through the handbook, ... They say they can't find out what they need to know. It's a little dense.

We have achieved our leadership position in the teleservices industry by committing to continual development and improvement of our service read more

We have achieved our leadership position in the teleservices industry by committing to continual development and improvement of our service offerings, as well as the quality of our call center agents. This recognition is a well-earned compliment to our knowledgeable and helpful customer care agents.

Compassion is not a popular virtue.

Compassion is not a popular virtue.

Every life is a march from innocence, through temptation, to virtue or vice.

Every life is a march from innocence, through temptation, to virtue or vice.

It's very clear Boston Scientific is not making this acquisition for what this company can do in 2006, 2007. This read more

It's very clear Boston Scientific is not making this acquisition for what this company can do in 2006, 2007. This is a long-term strategic acquisition for them.

Even on the coldest days, with sunshine, we have to crack open the top.

Even on the coldest days, with sunshine, we have to crack open the top.

We're not going to leave the well dry. We've got a good group of young kids that have come along read more

We're not going to leave the well dry. We've got a good group of young kids that have come along and they're going to be good again next year. That's what I wanted to see. I didn't want to see the program go down. We've got a chance to build it up again.

It doesn't mean you have to do that (grant a waiver) for every Tom, Dick and Harry that comes in read more

It doesn't mean you have to do that (grant a waiver) for every Tom, Dick and Harry that comes in here. We don't want to become a casino.