For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

The music is great and it's a great political satire.

The music is great and it's a great political satire.

I think our numbers wore them down. We subbed liberally and kept fresh feet out there. I think that helped.

I think our numbers wore them down. We subbed liberally and kept fresh feet out there. I think that helped.

Why do the Yankees always win? ... The other team can't stop looking at the pinstripes.

Why do the Yankees always win? ... The other team can't stop looking at the pinstripes.

I saw my first Friesian back in 1980 when I was a judge at the California State Fair. I just read more

I saw my first Friesian back in 1980 when I was a judge at the California State Fair. I just couldn't believe what I was seeing --- the animation, the style, the tremendous stature.

He always gets it done. If it's not scoring, it's assists, it's steals, and he always has a big night read more

He always gets it done. If it's not scoring, it's assists, it's steals, and he always has a big night rebounding.

That's all I could think to do, and after I did that, it let go. And I wanted to get read more

That's all I could think to do, and after I did that, it let go. And I wanted to get to shore as soon as I could. The thought crossed my mind that I might not make it back in and it was just pretty hectic.

It's been tremendous. Take away the scoring ability and what (Ingles) does on the floor. He brings experience. He's helped read more

It's been tremendous. Take away the scoring ability and what (Ingles) does on the floor. He brings experience. He's helped show a young and inexperienced team the way.

Physicians are beginning to understand that the only way they'll get in trouble is if they don't do what the read more

Physicians are beginning to understand that the only way they'll get in trouble is if they don't do what the patient wanted -- that's why this case is important.