When someone comes to you and tells you she and her kids are alive because Shirley was in their school, read more

When someone comes to you and tells you she and her kids are alive because Shirley was in their school, it's indescribable. She takes her job very personally; it never shuts off with her.

You can never get all the facts from just one newspaper, and unless you have all the facts, you cannot read more

You can never get all the facts from just one newspaper, and unless you have all the facts, you cannot make proper judgements about what is going on. - Mr. Citizen, 1960.

[The alternative is to do nothing and be ignored.] Once the penalties are levied, it's a silent message unless it's read more

[The alternative is to do nothing and be ignored.] Once the penalties are levied, it's a silent message unless it's collected, ... So we make every effort to collect those outstanding penalties.

Every country is going to watch their players, and they are going to see how much pride they have playing read more

Every country is going to watch their players, and they are going to see how much pride they have playing for their country. In Mexico, they have two leagues. We're going to try to play hard like all the other teams.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Although many machines have been disinfected, we're certainly not out of the woods yet. Many machines may still be infected read more

Although many machines have been disinfected, we're certainly not out of the woods yet. Many machines may still be infected without their owner's knowledge.

We thought we'd try something a little bit different. But also, in deference to our fans that do drive quite read more

We thought we'd try something a little bit different. But also, in deference to our fans that do drive quite a ways, it gives them a chance to get here and get home an hour earlier.

Before, for me, peace could have been synonymous with boredom.

Before, for me, peace could have been synonymous with boredom.

The immediate priority is 2006.

The immediate priority is 2006.