Am I calm all the time? That is a question to ask my mother. I am very happy in my read more

Am I calm all the time? That is a question to ask my mother. I am very happy in my home. I have a good family, that gives me something extra.

We had a lot of good candidates, including some from the mainland that we did long-distance calls with. We had read more

We had a lot of good candidates, including some from the mainland that we did long-distance calls with. We had a few people in-house who are very good with a lot of experience. Dan kind of tied the whole package together.

We are actively at the bargaining table, and we already have agreements with one-third of our work force, and the read more

We are actively at the bargaining table, and we already have agreements with one-third of our work force, and the terms are reasonable and fair. Obviously we're going to have similar agreements with ... these other unions.

We still saw the green route as the superior route. We truly believe it will have the least impact on read more

We still saw the green route as the superior route. We truly believe it will have the least impact on all the factors we have to consider, including property owners and environmental issues.

We're not commenting on the rumors.

We're not commenting on the rumors.

I feel pretty good about (the retirement) because frankly there are not too many guys in my business who can read more

I feel pretty good about (the retirement) because frankly there are not too many guys in my business who can do it. I feel grateful the university has been so good to me and my family. I have a chancellor that has been very supportive of me, and his cooperation on what I wanted to do and how I wanted to do it. I think that is very unique to have a situation like that.

If the human race wants to go to hell in a basket, technology can help it get there by jet.

If the human race wants to go to hell in a basket, technology can help it get there by jet.

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

Every county gets money under this plan.

Every county gets money under this plan.