We went right up to the top and stayed there for the first six years when Dennis was on. Those read more

We went right up to the top and stayed there for the first six years when Dennis was on. Those were our highest-rated years. Dennis and I became over the years fast friends and stayed friends through the last 50 years.

It's our first road win in conference, and we knew it was really important. These last two (the Cougars beat read more

It's our first road win in conference, and we knew it was really important. These last two (the Cougars beat TCU 89-80 in overtime Wednesday) were do or die for us as far as staying in the conference race. I'm not sure how, but we'll take it.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Basically, the opponents of this project have lost in the court of public opinion. So they've gone behind closed doors.

Basically, the opponents of this project have lost in the court of public opinion. So they've gone behind closed doors.

A base of support within your own community is expected. It's a lot easier to talk to people if your read more

A base of support within your own community is expected. It's a lot easier to talk to people if your own local investors have shown confidence in you. It provides credibility as well as some reciprocity.

Very obviously, they've pitched well not making mistakes, living on the corners,

Very obviously, they've pitched well not making mistakes, living on the corners,

In addition to extensive familiarity with complex coverage issues, I speak fluent Spanish, often an advantage in finding out what read more

In addition to extensive familiarity with complex coverage issues, I speak fluent Spanish, often an advantage in finding out what really happened. We are looking forward to handling an increasing number of claims out of the Long Beach office, particularly cargo and trucking liability claims.

We went against one of the best teams we've faced all year, and played one of the best games we've read more

We went against one of the best teams we've faced all year, and played one of the best games we've played in many years.

That does not stop people in those relationships from going through legal means of getting for instance, health care power read more

That does not stop people in those relationships from going through legal means of getting for instance, health care power of attorney.