Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

Much of the scientific evidence that doctors rely upon to prescribe drugs is more like infomercials than scientific evidence.

Much of the scientific evidence that doctors rely upon to prescribe drugs is more like infomercials than scientific evidence.

I think of this award as being what we call 'The Year of the Complete Ballplayer,' ... The player that read more

I think of this award as being what we call 'The Year of the Complete Ballplayer,' ... The player that has done the most not only for his team, but has done most to help his team win baseball games. Not only for home runs, runs batted in and batting average, but also in the clubhouse.

He will do whatever is required by those people (at the alcohol treatment facility). This is the first step of read more

He will do whatever is required by those people (at the alcohol treatment facility). This is the first step of a long path for him.

We didn't get it together in the first half. In the second, Real came at us but we fortunately played read more

We didn't get it together in the first half. In the second, Real came at us but we fortunately played better. We may have won but, to be fair, we didn't play well.

[In Overdosed America, Dr. Abramson cites CDC data indicating that over the course of the past 100 years, life expectancy read more

[In Overdosed America, Dr. Abramson cites CDC data indicating that over the course of the past 100 years, life expectancy has increased by a remarkable 30 years. Yet according to the CDC report quoted by Abramson,] 25 years of this gain are attributable to advances in public health. ... These include improvements such as sanitation, clean food and water, decent housing, good nutrition, higher standards of living, and widespread vaccinations.

She dominates pretty much everywhere she goes. She's hard to hit. She's probably the best in the district.

She dominates pretty much everywhere she goes. She's hard to hit. She's probably the best in the district.

Save for the wild force of Nature, nothing moves in this world that is not Greek in its origin.

Save for the wild force of Nature, nothing moves in this world that is not Greek in its origin.

The booking agent had the audacity to take 10 percent, so we wound up with about $100 a week apiece.

The booking agent had the audacity to take 10 percent, so we wound up with about $100 a week apiece.