For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I am neither a sociologist nor a politician. All I can do is imagine for myself what the future will read more

I am neither a sociologist nor a politician. All I can do is imagine for myself what the future will be like.

There will be a concern if we see an increase in businesses selling PCs without Windows and piracy goes into read more

There will be a concern if we see an increase in businesses selling PCs without Windows and piracy goes into the sky.

It's always a fun game to watch. Two good programs go out and it's a battle like it was tonight.

It's always a fun game to watch. Two good programs go out and it's a battle like it was tonight.

We have a new coach, so we're still working on a lot of things. For our first race together, it read more

We have a new coach, so we're still working on a lot of things. For our first race together, it turned out OK.

I feel bad about it. I love animals. I have no tolerance for animals that people just discard animals.

I feel bad about it. I love animals. I have no tolerance for animals that people just discard animals.

In general it's a healthy profit taking move for the EM market, and for the domestic markets in Latin America read more

In general it's a healthy profit taking move for the EM market, and for the domestic markets in Latin America as the stock and currency markets are coming off.

We knew coming in that in order for us to win this game, we would have to get rebounds, and read more

We knew coming in that in order for us to win this game, we would have to get rebounds, and to hold the ball on offense. The less possessions they had, the better off we were.

Over the past 15 years or so, ... there has been a shift of some academics who view McCarthy as read more

Over the past 15 years or so, ... there has been a shift of some academics who view McCarthy as crude but his cause correct that communists needed to be weeded out.