For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

By the late '70s I had come to question the point of a great deal of what we were doing, read more

By the late '70s I had come to question the point of a great deal of what we were doing, in terms of the CIA's overall charter.

We have nothing in our history or position to invite aggression; we have everything to beckon us to the cultivation read more

We have nothing in our history or position to invite aggression; we have everything to beckon us to the cultivation of relations of peace and amity with all nations.

You get him. I don't care what you have to do - just get him.

You get him. I don't care what you have to do - just get him.

In some cases, this will provide a solution for councils. The public forgets that we have a statutory obligation to read more

In some cases, this will provide a solution for councils. The public forgets that we have a statutory obligation to deliver education for every child, and some kids just cannot thrive in a mainstream school.

A miniature like this would have been a love token. The braid of hair has a great deal of intimacy read more

A miniature like this would have been a love token. The braid of hair has a great deal of intimacy and personal significance for whomever would have owned this miniature.

That's really good. I'm ecstatic and the girls are ecstatic. That's been one of our goals.

That's really good. I'm ecstatic and the girls are ecstatic. That's been one of our goals.

The helicopter didn't transmit any kind of distress call that we know of.

The helicopter didn't transmit any kind of distress call that we know of.

What we wanted to do more than anything was to get people in there and into our jeans.

What we wanted to do more than anything was to get people in there and into our jeans.