For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Then you yell, 'Fire! Fire! Fire in the hole!' and you're gonna hustle on out of there. In fact you've read more

Then you yell, 'Fire! Fire! Fire in the hole!' and you're gonna hustle on out of there. In fact you've got very, very little time to get out. Most coal miners, they just take and fall down on their face right there because they're gonna end up that way anyhow, and then you're gonna have to go find your hat.

These detentions and other abuses seriously undermine claims by the authorities to 'respect and protect human rights', a new provision read more

These detentions and other abuses seriously undermine claims by the authorities to 'respect and protect human rights', a new provision introduced into the Chinese Constitution in March 2004.

In this part of the country, people are so appreciative of what we do, ... It means so much when read more

In this part of the country, people are so appreciative of what we do, ... It means so much when someone goes out of their way to say thank you and recognize what we do.

The 'CSI effect' is not something that we're happy about,

The 'CSI effect' is not something that we're happy about,

North American manufacturers have really focused on product, launching a wide variety of new and exciting model offerings, ... In read more

North American manufacturers have really focused on product, launching a wide variety of new and exciting model offerings, ... In the end the consumer wins, in terms of choice, product quality and affordability.

What is frequently lost in translation is that our pregnancy rates are anywhere from 40 to 60% higher than other read more

What is frequently lost in translation is that our pregnancy rates are anywhere from 40 to 60% higher than other areas of the world.

You're crazy not to recognize that Mike Vick is a great player. He's going to make plays. We just tried read more

You're crazy not to recognize that Mike Vick is a great player. He's going to make plays. We just tried to contain him as best as possible, but it's hard to contain someone so special.

I felt like these days, people are building silos in their lives. I wanted to restore the relationships and connected-ness read more

I felt like these days, people are building silos in their lives. I wanted to restore the relationships and connected-ness of a community.