It's not just one project; the technology will only give you 20% of the ROI. Process changes will give you read more

It's not just one project; the technology will only give you 20% of the ROI. Process changes will give you 50% of the ROI, and the last 30% of that ROI equation is the people -- that's your change-management piece.

It would have been nice, but we took care of what we needed to take care of.

It would have been nice, but we took care of what we needed to take care of.

It's a terrible way to lose. You get down 5-4 with a minute left and score a goal. That's a read more

It's a terrible way to lose. You get down 5-4 with a minute left and score a goal. That's a good way to get a point but a bad way to lose.

So Bhutan would stand out as a model, and Haiti is at the other end, ... And everybody else sort read more

So Bhutan would stand out as a model, and Haiti is at the other end, ... And everybody else sort of falls in the middle somewhere.

I learned not to blink in a close-up or move your head at all, because if you did, they wouldn't read more

I learned not to blink in a close-up or move your head at all, because if you did, they wouldn't use it.

There's a general sense I think at least in the British Foreign Office and the British military that the U.S. read more

There's a general sense I think at least in the British Foreign Office and the British military that the U.S. tactics have been too heavy-handed and may be responsible for some of what we're seeing.

They kept coming at us and giving us everything they had.

They kept coming at us and giving us everything they had.

If the investigation implicates Syria, are we going to wage war on it? And if it acquits it, are we read more

If the investigation implicates Syria, are we going to wage war on it? And if it acquits it, are we going to invite Syria back here again?

The Fed's painfully aware of this, and that's one of the better reasons they try to telegraph what they're doing, read more

The Fed's painfully aware of this, and that's one of the better reasons they try to telegraph what they're doing, so people don't get caught. The institutions that have taken decisions that might put them into harm's way are probably fewer.