It's not just one project; the technology will only give you 20% of the ROI. Process changes will give you read more

It's not just one project; the technology will only give you 20% of the ROI. Process changes will give you 50% of the ROI, and the last 30% of that ROI equation is the people -- that's your change-management piece.

The burden is on the custodian of the record who makes the record public.

The burden is on the custodian of the record who makes the record public.

I really questioned whether I could in the beginning and now that I'm seeing results and have that support, it read more

I really questioned whether I could in the beginning and now that I'm seeing results and have that support, it makes me feel that much better.

The same goes for the sausage. I buy it freshly ground and seasoned—but with absolutely no unwanted preservatives added—from a read more

The same goes for the sausage. I buy it freshly ground and seasoned—but with absolutely no unwanted preservatives added—from a local butcher shop, and freeze it (three-quarters of a pound per container) in pint cartons.

Finally I paid every bill. My plantation in Pennsylvania had been sold and nothing was left to me but my read more

Finally I paid every bill. My plantation in Pennsylvania had been sold and nothing was left to me but my humble talents.

Although they are at different skill levels, working with a traumatized and bereaved population was new for all of them, read more

Although they are at different skill levels, working with a traumatized and bereaved population was new for all of them, ... And despite the fact that many had no formal training, the degree of caring and thoughtfulness these volunteers have is amazing. And most of all, their hearts are broken for the community, for what was versus what is.

City outreach teams have been working aggressively to convince these individuals to accept services. There's no question that we're dealing read more

City outreach teams have been working aggressively to convince these individuals to accept services. There's no question that we're dealing with a population that is difficult to engage, but we're making some headway and some of them are accepting services.

It's hard to get everything working (in the beginning of the year). But I think we'll figure it out.

It's hard to get everything working (in the beginning of the year). But I think we'll figure it out.

Heroes have an infinite capacity for stupidity. Thus are legends born!

Heroes have an infinite capacity for stupidity. Thus are legends born!