It's not going to be easy, but I think things were encouraging. It's better than what it was last Sunday, read more

It's not going to be easy, but I think things were encouraging. It's better than what it was last Sunday, by far.

When he came back to the club he had to cut back but he took it in his stride and read more

When he came back to the club he had to cut back but he took it in his stride and I can't speak highly enough of what he has achieved.

The steady demand for our product in the face of fare increases indicates that the market currently is less price-sensitive read more

The steady demand for our product in the face of fare increases indicates that the market currently is less price-sensitive that it has been in the past. It also tells us that we are hitting the mark in delivering customer value.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

At this point, we're actually running pretty smoothly.

At this point, we're actually running pretty smoothly.

I should be proud to have my memory graced, but only if the monument be placed... here, where I endured read more

I should be proud to have my memory graced, but only if the monument be placed... here, where I endured three hundred hours in line before the implacable iron bars.

The No. 1 thing the victim wants is for this to be over with. For some victims the process, it's read more

The No. 1 thing the victim wants is for this to be over with. For some victims the process, it's months later (and) you're getting this call, and you've got to show up again. It's all going to come back up again, and you feel that you've managed to forget about it you're sleeping through the night the last thing you want is to bring this all back up again.

I think the kids get pumped up to play against other competition.

I think the kids get pumped up to play against other competition.

If we keep building mixed-use projects that have retail on the ground floor, every new chunk of retail takes away read more

If we keep building mixed-use projects that have retail on the ground floor, every new chunk of retail takes away from the demand potential that exists for City Center. We have to cut that out because if you go that way, it's like death by a thousand cuts.