For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

There is no way to shut Michelle down completely. I've never seen a team take her totally out of a read more

There is no way to shut Michelle down completely. I've never seen a team take her totally out of a game.

This is not a new network. It's a merged network.

This is not a new network. It's a merged network.

You don't suddenly get Jedi powers by upgrading. It's just a number.

You don't suddenly get Jedi powers by upgrading. It's just a number.

It is a transitional name with a lot of support behind its plan.

It is a transitional name with a lot of support behind its plan.

Latin America is finishing the year on a very strong tone.

Latin America is finishing the year on a very strong tone.

It is rarely that you see an American writer who is not hopelessly sane.

It is rarely that you see an American writer who is not hopelessly sane.

They have to get this resolved so they move on to the other issues. Until they know how many people read more

They have to get this resolved so they move on to the other issues. Until they know how many people will be left after the retirements take place, they won't know how much money GM will have to pay to subsidize the wages and benefits for its former workers who are left at Delphi, once the new pay scales are implemented.

If there's anything I'm proud about from that season, it was not being deterred by appendicitis and a torn quad.

If there's anything I'm proud about from that season, it was not being deterred by appendicitis and a torn quad.