For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

It's been quite hectic. Through the generosity of local businesses, namely Wal-Mart, Kentucky Fried Chicken, and Plum Creek Cleaners, as read more

It's been quite hectic. Through the generosity of local businesses, namely Wal-Mart, Kentucky Fried Chicken, and Plum Creek Cleaners, as well as school children from District 22, and a host of Dawson County residents and others in surrounding counties, we were able to help the families furnish their living quarters and obtain food and clothing.

A 'C' effort at best. We didn't play well at all. We had some good stats and Justin ran the read more

A 'C' effort at best. We didn't play well at all. We had some good stats and Justin ran the ball amazingly, but we're a lot better than we showed.

I would be very happy to see 3.5 billion humans wiped out from the face of the earth within the read more

I would be very happy to see 3.5 billion humans wiped out from the face of the earth within the next 150 or 200 years and I am quite prepared to go myself with this majority ... Let us all look forward to the day when the catastrophe strikes us down!

It is a tremendous honor and a great responsibility to follow in Tim Taylor's footsteps as head hockey coach at read more

It is a tremendous honor and a great responsibility to follow in Tim Taylor's footsteps as head hockey coach at Yale. His impact on Yale, Yale Hockey, and me personally has been profound. I enthusiastically embrace the challenge of building upon his legacy while taking the Yale Hockey program to the next level.

Honor is the inner garment of the Soul; the first thing put on by it with the flesh, and the read more

Honor is the inner garment of the Soul; the first thing put on by it with the flesh, and the last it layeth down at its separation from it.

I'm really not the bling king, ... I'm the No. 1 supplier and designer for bling kings.

I'm really not the bling king, ... I'm the No. 1 supplier and designer for bling kings.

If a jerk burns the flag, America is not threatened, democracy is not under siege, freedom is not at risk

If a jerk burns the flag, America is not threatened, democracy is not under siege, freedom is not at risk

These are counties targeted for consolidation. Bill Graff will be talking to farmers and commodity groups on getting their input. read more

These are counties targeted for consolidation. Bill Graff will be talking to farmers and commodity groups on getting their input. We'll talk to anybody that wants to talk. The goal is to have better equipped, better trained, more efficient offices.