Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

We had three chances to win the ballgame, and we blew all three of them,

We had three chances to win the ballgame, and we blew all three of them,

We lost out by a flip of the coin. This time that's not going to happen.

We lost out by a flip of the coin. This time that's not going to happen.

We never got a real big lead on them, and we got to work on some things.

We never got a real big lead on them, and we got to work on some things.

Here was a rare man, who lived a rare life and showed us the way to live life at its read more

Here was a rare man, who lived a rare life and showed us the way to live life at its fullest.

We consider them to be part of the team.

We consider them to be part of the team.

It was probably a 380 (foot) shot.

It was probably a 380 (foot) shot.

We live for this moment. This is what coaching is all about. When your back is to the wall, that's read more

We live for this moment. This is what coaching is all about. When your back is to the wall, that's when character is revealed.

to continue the struggle.

to continue the struggle.