The quest for riches darkens the sense of right and wrong.

The quest for riches darkens the sense of right and wrong.

The art of living is more like wrestling than dancing.

The art of living is more like wrestling than dancing.

We look at sites like You-Tube and, for that matter, a multitude of other online options as just that new read more

We look at sites like You-Tube and, for that matter, a multitude of other online options as just that new options that we look to embrace. We look to embrace it but not at the expense of infringing copyright.

If this can happen to Jim, what chance do the rest of us have?

If this can happen to Jim, what chance do the rest of us have?

The result has been a lack of trust and the situation has deteriorated instead of improving.

The result has been a lack of trust and the situation has deteriorated instead of improving.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

It looked like it was going to slip away, but it wasn't going to happen. We weren't about to let read more

It looked like it was going to slip away, but it wasn't going to happen. We weren't about to let it slip away.

As any bidder, Smith & Johnson was required to secure services of a bonding company in the role of an read more

As any bidder, Smith & Johnson was required to secure services of a bonding company in the role of an insurance company. If for whatever reason the contractor is unable to perform, the bonding company steps in and takes over responsibility for the work.

I love it when women come up to me and tell me I'm a positive influence on their lives and read more

I love it when women come up to me and tell me I'm a positive influence on their lives and the lives of their young daughters. That's a great feeling.