For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

We haven't seen the new study yet, and we're not in the habit of prejudging these sorts of things. (But) read more

We haven't seen the new study yet, and we're not in the habit of prejudging these sorts of things. (But) we haven't seen a reason to doubt Dr. Ramey's work.

It was really good. I was really proud of her. She's been hitting the ball very well.

It was really good. I was really proud of her. She's been hitting the ball very well.

Knowing where people are, where they want to ride the bus and where they want to get off allows us read more

Knowing where people are, where they want to ride the bus and where they want to get off allows us to put the busses out exactly where people want to go and that allows us to keep the fares at the same level that they've been for 10 years despite what we've seen fuel prices and other costs do.

They also like being half way between Tampa and Orlando.

They also like being half way between Tampa and Orlando.

I like tying our hooks, ... I learned it today. He (Broughton) tells us how to cast. You can't cast read more

I like tying our hooks, ... I learned it today. He (Broughton) tells us how to cast. You can't cast right behind you.

Learn while you're young', he often said, 'there is much to enjoy, down here below, life for the living, and read more

Learn while you're young', he often said, 'there is much to enjoy, down here below, life for the living, and rest for the dead!

We decided let's put the challenge to them, ... These kids know what's going on at parties, and probably have read more

We decided let's put the challenge to them, ... These kids know what's going on at parties, and probably have much better ideas as to how they can get the message to their peers in a way that will make them think.

"Whom are you?" said he, for he had been to night school

"Whom are you?" said he, for he had been to night school