For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I don't feel I deserve a raise just because the price of gasoline is going up.

I don't feel I deserve a raise just because the price of gasoline is going up.

With her high pale brow under her faded brown hair, she was like a rock washed clean by years of read more

With her high pale brow under her faded brown hair, she was like a rock washed clean by years of her husband's absences at conventions, dinners, committee meetings or simply at the office.

It is an old habit with theologians to beat the living with the bones of the dead.

It is an old habit with theologians to beat the living with the bones of the dead.

That's the end of his life, by the look of it,

That's the end of his life, by the look of it,

We have some big, long, thin boys. We probably got away with a few fouls, but it's the aggressive team read more

We have some big, long, thin boys. We probably got away with a few fouls, but it's the aggressive team that gets the calls. Today I thought we earned the calls.

[Appearing on CNN's] Reliable Sources, ... I tried to get a deal a year ago. I spoke to Mr. Fitzgerald, read more

[Appearing on CNN's] Reliable Sources, ... I tried to get a deal a year ago. I spoke to Mr. Fitzgerald, the prosecutor, and he did not agree at that time to something that he later did agree to, which was to limit the scope of the questions he would ask, so as to assure that the only source he would effectively be asking about was Mr. Libby.

We are seeing the convergence of improved economic conditions, the leveling off of sales incentives and the huge amount of read more

We are seeing the convergence of improved economic conditions, the leveling off of sales incentives and the huge amount of new vehicle launches scheduled over the next few years all playing a factor.

It's important to recognize that charter schools are public schools, and that it is better for your tax dollars to read more

It's important to recognize that charter schools are public schools, and that it is better for your tax dollars to be spent on innovative programs that equip children to succeed, rather than always sending money to schools regardless of whether or not they succeed.