We wrestled very well. We continued to show improvement. Zach Lopez has been using his practice time wisely and looked read more

We wrestled very well. We continued to show improvement. Zach Lopez has been using his practice time wisely and looked much-improved.

It's not going to be easy, but I think things were encouraging. It's better than what it was last Sunday, read more

It's not going to be easy, but I think things were encouraging. It's better than what it was last Sunday, by far.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I think there are perhaps four playwrights of the 20th century that we could not have done without: Chekhov, Pirandello, read more

I think there are perhaps four playwrights of the 20th century that we could not have done without: Chekhov, Pirandello, Brecht and Beckett. If you've got those four, you've got the century covered.

He was totally bewildered. It wasn't easy for him. He had the hardest time of the bunch.

He was totally bewildered. It wasn't easy for him. He had the hardest time of the bunch.

I could pitch in the big leagues with this stuff, but it's not worth it to go down and hope read more

I could pitch in the big leagues with this stuff, but it's not worth it to go down and hope somebody would want me.

I thought he had a chance to score. But DePew made a play that no coach can teach. He did read more

I thought he had a chance to score. But DePew made a play that no coach can teach. He did it strictly on instinct.

Our expectations are always high. They are learning how to win, and I feel like they'll do that in the read more

Our expectations are always high. They are learning how to win, and I feel like they'll do that in the second round, because they are playing with such confidence right now and that makes a difference.

Because we do not have generation assets to ?hedge? the impact of the rate hike, Maine consumers take the hit read more

Because we do not have generation assets to ?hedge? the impact of the rate hike, Maine consumers take the hit worse than any other state in New England.