For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

They're very athletic and they run the floor. They have tough-minded guys and they never give up. Even when you read more

They're very athletic and they run the floor. They have tough-minded guys and they never give up. Even when you have a lead, they always find a way to come back. It's an ACC game and it's going to be a close game I'm sure. We're just going to have to be consistent throughout the game; we can't have long periods where we don't score.

When gas prices go up, people turn their thermostats down. The higher prices affect us, too. It's been a hard read more

When gas prices go up, people turn their thermostats down. The higher prices affect us, too. It's been a hard winter on us financially.

It's a way for enterprises to authenticate their users and then have those users trusted beyond the scope of just read more

It's a way for enterprises to authenticate their users and then have those users trusted beyond the scope of just their business. We never thought of outsourcing Passport, previously, but there is tremendous market opportunity.

I liked the look in Carolyn's eyes when she started the second half. She walked out on the court, hit read more

I liked the look in Carolyn's eyes when she started the second half. She walked out on the court, hit that first 3 and gave us that sense of confidence.

I want to make this place so unpleasant that they won't even think about doing something that could bring them read more

I want to make this place so unpleasant that they won't even think about doing something that could bring them back.

Music exalts each joy, allays each grief, expels diseases, softens every pain, subdues the rage of poison, and the plague.

Music exalts each joy, allays each grief, expels diseases, softens every pain, subdues the rage of poison, and the plague.

Like most endeavors, life is seriously over-advertised and under-funded.

Like most endeavors, life is seriously over-advertised and under-funded.

Teaching and parenting have always gone hand-in-hand in helping to develop young people's ability to make good choices as they read more

Teaching and parenting have always gone hand-in-hand in helping to develop young people's ability to make good choices as they move into young adulthood. Providing a simple, easy-to-use program for schools that reinforces character development benefits children at every age.