She has been a pretty strong presence at the company for a long time, and was obviously a big driver read more

She has been a pretty strong presence at the company for a long time, and was obviously a big driver in the launch of Weekend Edition. The fact that she's leaving by mutual agreement indicates that the board is becoming more active, and is willing to make tougher decisions.

I'm only 45, you always think you have something to offer and with someone like Kevin Sheedy, you'd certainly look read more

I'm only 45, you always think you have something to offer and with someone like Kevin Sheedy, you'd certainly look at it.

I'm really happy for him. That weight is so tough.

I'm really happy for him. That weight is so tough.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

He came here and he emerged and I didn't and that's all I heard, Fred this and Fred that, ... read more

He came here and he emerged and I didn't and that's all I heard, Fred this and Fred that, ... I was proud of him. He was doing a great job and I wasn't. I got tired of hearing it, but I was proud of him at the same time.

It's just so much like Iraq, it's not funny, ... except for all the water, and they speak English.

It's just so much like Iraq, it's not funny, ... except for all the water, and they speak English.

When the planes hit the Twin Towers, as far as I know, none of the phone calls from the people read more

When the planes hit the Twin Towers, as far as I know, none of the phone calls from the people on board were messages of hate or revenge- they were all messages of love

We have a very demanding profession. There?s a need to be accurate, and if people keep running ragged, there?s this read more

We have a very demanding profession. There?s a need to be accurate, and if people keep running ragged, there?s this sense of burnout. We know our people need to rest and recover.

Advertising for travel and resorts virtually vanished with the war and those will trickle back, but there are other issues read more

Advertising for travel and resorts virtually vanished with the war and those will trickle back, but there are other issues facing the stocks. Help wanted advertising has hit a 40-year bottom with the surge in unemployment and retail advertising continues to be soft with an uncertain consumer.