This kind of meeting has tremendous value and importance because it brings the community together to talk about the issues. read more

This kind of meeting has tremendous value and importance because it brings the community together to talk about the issues. We're not here to point fingers ... (but) to look at data and see what's happening.

Thoughts are the shadows of our feelings - always darker, emptier and simpler.

Thoughts are the shadows of our feelings - always darker, emptier and simpler.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Having that guy in the lineup makes a difference. He's going to scare some people. I was definitely surprised by read more

Having that guy in the lineup makes a difference. He's going to scare some people. I was definitely surprised by the double. He missed so much time and on his first at-bat ? boom! He's a special player.

I'm dense when it comes to discouragement.

I'm dense when it comes to discouragement.

I always think I'm feeling it, but unfortunately I haven't had too many great shooting nights this season. But I read more

I always think I'm feeling it, but unfortunately I haven't had too many great shooting nights this season. But I just kept hanging in there. It's a huge win for us.

Happy is said to be the family which can eat onions together. They are, for the time being, separate, from read more

Happy is said to be the family which can eat onions together. They are, for the time being, separate, from the world, and have a harmony of aspiration. - My Summer in a Garden, 1871.

Their pitchers did a very good job of pitching to us and we didn't have the hits, but when you read more

Their pitchers did a very good job of pitching to us and we didn't have the hits, but when you don't have the hits you have to try find another way to win.

There were still 385 alcohol-related crashes this year and 418 deaths in those crashes... that's more than one a day.

There were still 385 alcohol-related crashes this year and 418 deaths in those crashes... that's more than one a day.