For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

There is a lot of pressure for test scores and academic performance, but being a part of creating something brings read more

There is a lot of pressure for test scores and academic performance, but being a part of creating something brings about an energy. My students work together in a better way because of the opera.

Quite frankly, [the bid process] is as intense as any pursuit of a telecom contract I've ever been through representing read more

Quite frankly, [the bid process] is as intense as any pursuit of a telecom contract I've ever been through representing BellSouth.

You never know where the limit will be. These are sacred places and really shouldn't be opened to this kind read more

You never know where the limit will be. These are sacred places and really shouldn't be opened to this kind of activity.

Coach shows me spots where I disappear, where I'm too passive. If I don't want the ball, if I'm not read more

Coach shows me spots where I disappear, where I'm too passive. If I don't want the ball, if I'm not aggressive, I'm out there for no reason.

We hope future studies will reveal any potential positive or negative effects. We plan to use several animal models to read more

We hope future studies will reveal any potential positive or negative effects. We plan to use several animal models to address these questions.

Kim kept going back to medical, complaining about the contractions, but they just kept sending her back to her cell.

Kim kept going back to medical, complaining about the contractions, but they just kept sending her back to her cell.

Our moral traditions developed concurrently with our reason, not as its product.

Our moral traditions developed concurrently with our reason, not as its product.

We lost out by a flip of the coin. This time that's not going to happen.

We lost out by a flip of the coin. This time that's not going to happen.