I totally have a fear of getting cancer or a tumor, ... I always feel like I gotta get checked read more

I totally have a fear of getting cancer or a tumor, ... I always feel like I gotta get checked out.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

It is by no means over yet. We have an enormous day ahead of us.

It is by no means over yet. We have an enormous day ahead of us.

They had kicked the door in. Evidently they had set the pulpit on fire and went out the front door.

They had kicked the door in. Evidently they had set the pulpit on fire and went out the front door.

Why? Is this guy afraid of me?

Why? Is this guy afraid of me?

She was just ashamed and scared and came up with a story. It is wild.

She was just ashamed and scared and came up with a story. It is wild.

I'm happiest when I'm teaching people; I just love it.

I'm happiest when I'm teaching people; I just love it.

We try to mix in a little fun here and there.

We try to mix in a little fun here and there.

He would not want FBI agents crawling through his papers unrestricted.

He would not want FBI agents crawling through his papers unrestricted.