We have achieved our leadership position in the teleservices industry by committing to continual development and improvement of our service offerings, as well as the quality of our call center agents. This recognition is a well-earned compliment to our knowledgeable and helpful customer care agents.
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There's a lot of business out there, but if you haven't got the right (capability) levels in the right places, read more
There's a lot of business out there, but if you haven't got the right (capability) levels in the right places, then you can't take it on.
For them to begin to see [the agency] as a more positive presence in the communities - that's huge progress. read more
For them to begin to see [the agency] as a more positive presence in the communities - that's huge progress. We sit now right on the cusp of losing that if we're not careful.
We recognized a few years ago that we can't adopt our way out of the overpopulation problem.
We recognized a few years ago that we can't adopt our way out of the overpopulation problem.
Prime Minister: [on the phone to his sister] I'm very busy and important. How can I help you?
Prime Minister: [on the phone to his sister] I'm very busy and important. How can I help you?
There's a certain amount of sympathy here for the Bush administration's problem, which is they would like to get rid read more
There's a certain amount of sympathy here for the Bush administration's problem, which is they would like to get rid of Saddam Hussein and they would like to have the Kurds autonomous.
New York has all that intense hatred and pain-just torture-where everything is 10 times as hard as it needs to read more
New York has all that intense hatred and pain-just torture-where everything is 10 times as hard as it needs to be, and everything is terribly important.
As a designer, you have to solve a lot of problems. Even though people are wearing clothes that are supposed read more
As a designer, you have to solve a lot of problems. Even though people are wearing clothes that are supposed to look beautiful, they'll have to do all kinds of things.
The Global Services division goes from strength to strength, providing BT with diversification away from pure telecoms services that remain read more
The Global Services division goes from strength to strength, providing BT with diversification away from pure telecoms services that remain under intense pricing pressure.
Anytime a kid wins, it's awesome, and I'm so excited for the guys who do make it. But I'm heartbroken read more
Anytime a kid wins, it's awesome, and I'm so excited for the guys who do make it. But I'm heartbroken for the kids who don't. You never win. When you bring 12 it's tough to win them all.
