We felt we had been badly let down by Historic Scotland. They were concerned about catering for visitors to the read more

We felt we had been badly let down by Historic Scotland. They were concerned about catering for visitors to the castle and some health-and-safety issues, but suggestions were made to resolve these and with a bit of goodwill and better joint working it could have happened. At the time, I don't think there was a meaningful attempt to do so but we need to ensure that these concerts happen next year.

And Lay had better not think he has it any easier. At the end of the day you go into read more

And Lay had better not think he has it any easier. At the end of the day you go into a case like this as a defendant six feet under, and you have to continually claw your way out of that hole.

The uniqueness of this product provides insulation from competition.

The uniqueness of this product provides insulation from competition.

I believe it is extremely important for the Japanese people to strive to accurately understand this past history along with read more

I believe it is extremely important for the Japanese people to strive to accurately understand this past history along with the ensuing era.

We'll try to recoup whatever it costs.

We'll try to recoup whatever it costs.

We didn't shoot the ball well. Also, we played the game at Green's pace. We let them dictate the tempo. read more

We didn't shoot the ball well. Also, we played the game at Green's pace. We let them dictate the tempo. We weren't aggressive enough, and we didn't take enough shots.

We secure to two trees in case one of them breaks.

We secure to two trees in case one of them breaks.

We hope we can plug into your efforts.

We hope we can plug into your efforts.

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only read more

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.