For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Just coming from playing in a hostile atmosphere, we knew Louisville was going to be tough. It really helped us read more

Just coming from playing in a hostile atmosphere, we knew Louisville was going to be tough. It really helped us a lot. We learned from the Syracuse game that we have to be poised at all times. We didn't want to be down but it just helped us tremendously, that Syracuse game.

What an interesting irony that the foremost chip promoter in the world comes from Wisconsin and Wisconsin would be the read more

What an interesting irony that the foremost chip promoter in the world comes from Wisconsin and Wisconsin would be the first state to say, 'Hey, at least get our permission first'. It's good that lawmakers in Wisconsin are paying attention to the fact that this technology even exists.

A report to the Security Council initiates a chain of events... that breed tension and add volatility to an already read more

A report to the Security Council initiates a chain of events... that breed tension and add volatility to an already vulnerable political situation in the region.

It is commonly said that men are forward to believe whatever is connected with their own interest. This in common read more

It is commonly said that men are forward to believe whatever is connected with their own interest. This in common cases is true; but it is also true, that when some very great and unexpected good news is brought to us, we find it very difficult to credit it.

In terms of sheer size, it makes a fabulous presentation. You can get the beautiful large pieces of meat.

In terms of sheer size, it makes a fabulous presentation. You can get the beautiful large pieces of meat.

Given this is a swan song for Greenspan, I think it's going to be one more of these global topics. read more

Given this is a swan song for Greenspan, I think it's going to be one more of these global topics. There will be very little if anything that will give us any insight into monetary policy.

I think the guys were a little anxious out there early on and the shots just weren't falling. But we read more

I think the guys were a little anxious out there early on and the shots just weren't falling. But we got the shots we wanted and were in the right spots to score, so that's all you can ask. As long as we do that, the shots are going to fall eventually.

Killing the West Side stadium gave Shelly Silver a new image as a populist defender of his constituency. Bruno is read more

Killing the West Side stadium gave Shelly Silver a new image as a populist defender of his constituency. Bruno is a winner because he is as strong - if not stronger - than Gov. Pataki with Republicans, because he is going to be around in New York while Pataki is a lame duck.