It's not a question of us losing anymore. Now, we're going into the game knowing that we can win.

It's not a question of us losing anymore. Now, we're going into the game knowing that we can win.

I think the industry would view this as a significant defeat. This allows us to explore, I think, what they've read more

I think the industry would view this as a significant defeat. This allows us to explore, I think, what they've been able to prevent from being explored in the past. It's very meaningful.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

They never, ever stop playing hard no matter what. I couldn't be more proud of everything they've accomplished.

They never, ever stop playing hard no matter what. I couldn't be more proud of everything they've accomplished.

It was me being selfish and just going around thinking everything should go my way. I was thinking about transferring read more

It was me being selfish and just going around thinking everything should go my way. I was thinking about transferring and didn't know where I was going to go, but after I sat back and talked to some people I trusted and loved, I found out that wasn't the right thing to do.

With Congress, every time they make a joke it's a law; and every time they make a law it's a read more

With Congress, every time they make a joke it's a law; and every time they make a law it's a joke.

For the third season, we do a sit around on one episode where we were in character and then we read more

For the third season, we do a sit around on one episode where we were in character and then we commented on one episode just being ourselves, so - not really. I was comfortable, though. I wasn't nervous.

Seeing a murder on television can help work off one's antagonisms. And if you haven't any antagonisms, the commercials will read more

Seeing a murder on television can help work off one's antagonisms. And if you haven't any antagonisms, the commercials will give you some.

She's going to be vital to us. She kept us in games last year, and she should have had more read more

She's going to be vital to us. She kept us in games last year, and she should have had more wins. But we just couldn't give it to her. Our problem was that we couldn't put the nail in the coffin because we couldn't score enough runs.