It is an old habit with theologians to beat the living with the bones of the dead.

It is an old habit with theologians to beat the living with the bones of the dead.

In addition to the costs of the software itself, organizations will encounter other up-front costs, including those resulting from the read more

In addition to the costs of the software itself, organizations will encounter other up-front costs, including those resulting from the need for new hardware, administrator and end-user training, configuration and deployment of the new operating system, compatibility-testing, and possible re-engineering of application software,

Money is important; it always will be.

Money is important; it always will be.

We feel that our current record could be a little bit better. We want to improve with every game and read more

We feel that our current record could be a little bit better. We want to improve with every game and we want to be able to peak at the end of the season.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

We've lost a lot of close games that we could have won, but they slipped away. We play the same read more

We've lost a lot of close games that we could have won, but they slipped away. We play the same way every game. But this game, we had to keep playing hard because Virginia wasn't going to go away. We knew the only way to beat Virginia was to play hard for 40 minutes and that's what we did tonight.

A supreme social challenge.

A supreme social challenge.

We wanted to do more.

We wanted to do more.

I don't see this being a once a year thing. I see it being an ongoing thing.

I don't see this being a once a year thing. I see it being an ongoing thing.