We're not quite where we want to be right now. But we'll give them everything we have.

We're not quite where we want to be right now. But we'll give them everything we have.

At middle age the soul should be opening up like a rose, not closing up like a cabbage

At middle age the soul should be opening up like a rose, not closing up like a cabbage

From the corporate perspective, open source is a means, not an end, and if you confuse those you're going to read more

From the corporate perspective, open source is a means, not an end, and if you confuse those you're going to have problems.

I won't even begin to discuss it as a football match because it wasn't.

I won't even begin to discuss it as a football match because it wasn't.

It was huge for us. That's the kind of thing that the team works so hard to just to come read more

It was huge for us. That's the kind of thing that the team works so hard to just to come to this day right here. So it was a huge play for me because ... I really owe a lot to the team.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

We're trying to keep all costs down.

We're trying to keep all costs down.

I have to say that I got off very easy. There were incidents.

I have to say that I got off very easy. There were incidents.

There was an auto industry correction and a high tech inventory correction, and if we can get through that without read more

There was an auto industry correction and a high tech inventory correction, and if we can get through that without tipping the economy into a recession then we can get through this.