[Yet many people have found the book difficult to understand.] We're hearing from a lot of people who can't get read more

[Yet many people have found the book difficult to understand.] We're hearing from a lot of people who can't get through the handbook, ... They say they can't find out what they need to know. It's a little dense.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

We had a neighbor helping take care of the kids, and we just kind of jostled it. I called 24 read more

We had a neighbor helping take care of the kids, and we just kind of jostled it. I called 24 hours a day to see how everyone was.

A person without a memory is either a child or an amnesiac. A country without a memory is neither a read more

A person without a memory is either a child or an amnesiac. A country without a memory is neither a child nor an amnesiac, but neither is it a country.

Tell me not, in mournful numbers,
Life is but an empty dream!
For the soul is dead that slumbers,
and read more

Tell me not, in mournful numbers,
Life is but an empty dream!
For the soul is dead that slumbers,
and things are not what they seem.
Life is real! Life is earnest!
And the grave is not its goal;
Dust thou art; to dust returnest,
Was not spoken of the soul.

It's not done. That's the one thing at this level. Recruiting is really not done until late August.

It's not done. That's the one thing at this level. Recruiting is really not done until late August.

Michael is starting to get real consistent. His course management is really good.

Michael is starting to get real consistent. His course management is really good.

He's a pretty jovial guy. He's very loyal, a very religious guy, very family-oriented young man. His mom and dad read more

He's a pretty jovial guy. He's very loyal, a very religious guy, very family-oriented young man. His mom and dad were always very important to him.

They made it tough on us. When we collapsed on Gamble on the inside, No. 24 (Johnson) would hit those read more

They made it tough on us. When we collapsed on Gamble on the inside, No. 24 (Johnson) would hit those long 3s and when we went out to guard him, they would score underneath.