For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I don't wanna get old and stagnant and hang around.

I don't wanna get old and stagnant and hang around.

There was nothing expressed to him that requires him to leave at that time.

There was nothing expressed to him that requires him to leave at that time.

It's a very realistic plan.

It's a very realistic plan.

He was huge. He was ridiculously important [to the team]. This guy went out and all of a sudden he read more

He was huge. He was ridiculously important [to the team]. This guy went out and all of a sudden he jumps in and he expected to work into the seventh every night.

The Dutch are a great team,

The Dutch are a great team,

A few games after Peter Laviolette became the coach, I began to get more ice time, ... Pretty soon, I read more

A few games after Peter Laviolette became the coach, I began to get more ice time, ... Pretty soon, I was skating 25-30 minutes a night. I was more than happy to keep doing that. It sure makes a difference when you have the coach's confidence.

At that point, we'd stop recycling.

At that point, we'd stop recycling.

I'd say our chemistry is fine; we can anticipate each other. I think people have molded very well. Even when read more

I'd say our chemistry is fine; we can anticipate each other. I think people have molded very well. Even when we have substitutes coming in, we know what to expect from each other.