The biggest problem for most people is affording the health care they need, even with Medicare, ... People are telling read more

The biggest problem for most people is affording the health care they need, even with Medicare, ... People are telling us they can't afford to get the care they need, because Medicare supplemental policies are too expensive, medications are too expensive, and they are having trouble with special needs if they are in HMOs.

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

Used throughout a room, orange can become surprisingly neutral, and yet it can be bright and mood-enhancing.

Used throughout a room, orange can become surprisingly neutral, and yet it can be bright and mood-enhancing.

We had one lady ... we had an emergency run and she waited an hour to donate stuff.

We had one lady ... we had an emergency run and she waited an hour to donate stuff.

We would have hoped for there to be a willingness to calm things down.

We would have hoped for there to be a willingness to calm things down.

I'm not a comedian. I'm an actor who just happens to be funny on occasion.

I'm not a comedian. I'm an actor who just happens to be funny on occasion.

She is our core player. She brings incredible energy, and we love playing with her and with her energy.

She is our core player. She brings incredible energy, and we love playing with her and with her energy.

We're going to do some old traditional folk songs. We haven't completely set up a list. We'll play some music read more

We're going to do some old traditional folk songs. We haven't completely set up a list. We'll play some music from modern Celtic rock bands like the Seven Nations. We'll play a couple of more contemporary Irish tunes that I wouldn't call rock; they're more contemporary ballads. We haven't set it all out yet, but they run the gamut.

People are really benefiting from this intervention.

People are really benefiting from this intervention.