It's not just one project; the technology will only give you 20% of the ROI. Process changes will give you read more

It's not just one project; the technology will only give you 20% of the ROI. Process changes will give you 50% of the ROI, and the last 30% of that ROI equation is the people -- that's your change-management piece.

So I am incredibly worried tonight about him and his safety.

So I am incredibly worried tonight about him and his safety.

Innovation, creativity, and enthusiasm are all linked. When you walk into a warehouse and the manager can't wait to show read more

Innovation, creativity, and enthusiasm are all linked. When you walk into a warehouse and the manager can't wait to show you what the staff has accomplished, you can feel the enthusiasm, excitement, and pride. When that energy doesn't exist, there probably isn't much innovation or creativity going on.

My unreality is chiefly this: I have never felt much like a human being. It's a splendid feeling.

My unreality is chiefly this: I have never felt much like a human being. It's a splendid feeling.

As much grief as I take the rest of the year, plays like that, you've got to savor them and read more

As much grief as I take the rest of the year, plays like that, you've got to savor them and enjoy them. I've helped the team win with the bat before, but it's nice to do it with the glove.

I wish that our news organizations would give a lot more attention and time and space to stories from around read more

I wish that our news organizations would give a lot more attention and time and space to stories from around the world, because it couldn't be more important.

There's a healthy two-way trade.

There's a healthy two-way trade.

Anytime they can point to something concrete, something that's happening, it helps them refute all the allegations, all the daily read more

Anytime they can point to something concrete, something that's happening, it helps them refute all the allegations, all the daily news that comes in on the ongoing violence and the more-structural problems,

Leading indicators have been strong the last few months, and that's telling us we're going to see very strong acceleration read more

Leading indicators have been strong the last few months, and that's telling us we're going to see very strong acceleration in first-quarter growth.