Karl Albrecht

Customer needs have an unsettling way of not staying satisfied for very long.

Customer needs have an unsettling way of not staying satisfied for very long.

Start out with an ideal and end up with a deal.

Start out with an ideal and end up with a deal.

If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.