Karl Albrecht

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

Start out with an ideal and end up with a deal.

Start out with an ideal and end up with a deal.

If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

Change your language and you change your thoughts.

Change your language and you change your thoughts.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.