Jon Allen

We're continuing with the conversion process and, beginning the end of this month, recipients will begin using new cards and read more

We're continuing with the conversion process and, beginning the end of this month, recipients will begin using new cards and taxpayers will save.

We'll try to recoup whatever it costs.

We'll try to recoup whatever it costs.

We know how important this is to the individual and we're trying to work with them.

We know how important this is to the individual and we're trying to work with them.

At a time when eligibility and services are being reduced in order to save money, an expansion of services for read more

At a time when eligibility and services are being reduced in order to save money, an expansion of services for people who aren't eligible for the program is not under consideration.

We are aware of the situation and are in contact with the vendor to remedy the situation during this time read more

We are aware of the situation and are in contact with the vendor to remedy the situation during this time of high caller volume. Based on past experience of implementing this system in other states, the clients that opt out of the automated phone system was much lower.